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Info for Call Centre workers

Info for Call Centre workers

  • $21.19 per hour is the minimum wage for call centre workers
  • You should be paid penalty rates for early morning, night, weekend and public holiday work
  • If you have to wear a uniform, your boss should pay for it
  • You’re entitled to a break every four hours – but it’s unpaid :(
  • You also get these basic workplace rights, like all workers.

Not what you were expecting? Give us a call BEFORE you do anything hasty! We can give you advice specific to your situation.

 Pay Chart 

If you are under the age of 18, you may be paid according to the junior pay rates scale. Contact the Young Workers Centre for advice.


Full Time (Weekly)

Full Time and Part Time (Hourly)

Casual (Hourly)

Customer Contact Trainee/Clerical & Administration Officer Level 1




Customer Contact Officer 1/Clerical & Administration Officer Level 2




Customer Contact Officer 2/Clerical & Administration Officer Level 3




Principal Customer Contact Specialist




Customer Contact Team Leader/Clerical & Administration Officer Level 4




Principal Customer Contact Leader/Clerical & Administration Officer Level 5




Contract Call Centre Industry Technical Associate




Information is current from 20 November 2020

This is general information only and may not be relevant to your specific situation. Call the Young Workers Centre to get advice specific to your situation.



We Volunteers

Ever wanted to change the world?

We want Victoria to be a state where young people feel safe and respected at work - it's only by standing together that we can make that happen.

Volunteers are a crucial part of the Young Workers community. Sign up below and get involved today!

(Or to find out more about doing a placement as an advocate, click here!)