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Young Workers Centre YWC
How to make an enquiry

Reaching out to Young Workers Centre  

Use this form to make an enquiry. 

The form is the best way to start an enquiry, but can also call us on 1800 714 754: 

  • leave your name 
  • phone number 
  • the kind of issue you are calling about.   

We prefer it if you fill out our website enquiry form, as voicemail can sometimes be difficult to hear. 

We can arrange interpreters to bridge any language barriers. We have assisted workers whose primary language was:

Mandarin, Arabic, Vietnamese, Spanish, Hindi, Dari, French, Dutch, Dinka, Cantonese, Cambodian, Burmese, Bosnian, Bengali, Belgian, Bangla, Albanian, Afrikaans, Urdu, Ukrainian, Turkish, Tigrinya, Telugu, Tamil, Swedish, Somali, Slovak, Sinhalese, Serbian, Punjabi, Portugese, Polish, Persian, Nuer, German, Filipino, Nepali, Marathi, Maltese, Malayam, Macedonian, Korean, Japanese, Italian, Indonesian, Hazaraghi, Gujurati and Greek.

We will call you back to take you through our intake process.  

We make calls between 10am – 3pm, Monday to Thursday. If you need a call outside these hours, please let us know when you fill out the form and we will try to arrange that.  

If we cannot make contact with you right away, we will send you an email to set up an appointment time.  

We will ask you questions over the phone. Those questions will include:   

  • Your personal details (name, age, address, visa status)  
  • Who your employer is  
  • What kind of work you do  
  • What problems you are having at work  
  • What outcome you are seeking  

Some of our questions are detailed. We ask you for lots of details so that we can look at all the legal options.  

Unfortunately, employment law can be very complicated, so there are many things that are important even if they might not seem to be.  

Talking about your issues at work might be triggering or upsetting. If you need to take a break, that is okay. Just let us know and we can organise to call you back.  

Our intake calls usually take about 20-30 minutes. If your matter is complicated, it might take a little bit longer.  

A YWC Advocate will call you. Our advocates are law students who volunteer with us.  

Our Advocates work under the supervision of YWC’s lawyers.  

For your comfort, we suggest making sure you are in a quiet, private place.  

We might ask you for some information you do not know off the top of your head – for example, your employer’s ABN or the date you started working for them. It’s okay if you don’t know the answer.  

Our Advocate will make detailed notes for YWC’s lawyers to review. We will assess your case, work out the best way we can assist, and get in contact with you by email.  

We try to review your call within a week of speaking to you. We are a small team, and there may be some delays. If you are worried that you haven’t heard from us, you are welcome to call us again.